Refunds & cancellations

How this policy works

Verlow provides AI and software services as scoped projects and optional recurring care, including AI services delivered on a subscription basis. Amounts, billing timing and renewal are set in each signed agreement and shown on the Stripe-hosted checkout before you pay. Where an agreement sets different terms, the agreement controls.

Project work

• Before kickoff: if you cancel before work begins, your deposit is refunded in full.
• After kickoff: the deposit is non-refundable once work has begun, because it covers scoping, setup and reserved time.
• Milestones: payments for completed milestones are non-refundable. If a project stops early, you pay for work completed to that point, and any prepaid amount for work not yet started is refunded.

Recurring care and AI services

You can cancel at any time by writing to louisfasano12@gmail.com, with 30 days’ notice. Service and billing continue through the end of the notice period, then stop. Billing periods already paid are not refunded in part, and third-party fees for AI models, hosting or software already incurred on your behalf are not refundable.

Refunds

Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days. If you believe you were charged in error, write to louisfasano12@gmail.com before disputing the charge with your bank; most billing problems can be fixed faster that way.

Delivery

Verlow delivers software and services digitally. Nothing is shipped.

Billing questions

Write to louisfasano12@gmail.com. A page address or a return link from checkout is not proof of payment; Stripe receipts and invoices are. Effective date: 2026-10-26.